Order & Delivery
I have a problem with my order, who should I contact?
If you encounter any problem, you can contact Customer Service, the sole complaints manager, at the following email address:sav@jylor.com
Our service is available from Monday to Friday.
Can I order your products if I don’t live in France?
Yes, our products are distributed worldwide. If you live outside mainland France, simply enter your full delivery address and select the country of destination. Shipping costs will then be calculated automatically according to the weight of your order and its country of destination.
Who is your carrier?
Our packages are handled and delivered by LA POSTE. Packages are shipped by COLISSIMO or via CHRONO SHOP TO SHOP. We do not have a private driver/delivery person.
You can choose home delivery or delivery to a Relay Point (depending on the country of destination). Delivery options automatically offered in the basket.
What are the delivery times ?
France: 2 to 5 working days
EU: 3 to 10 working days
Outside the EU: 3 to 20 working days (excluding customs controls)
How much is shipping ?
Delivery costs are indicated according to the country in which you are located when you place your order and the weight of your order.
Delivery is free to relay points from 60€ of purchase on the site (in Metropolitan France)
Where are customs fees mentioned?
Each country imposes customs fees or not. We cannot announce costs that vary depending on the scale of each country, weight, product, quantity, etc.
We clearly announce shipping costs when entering the order, but we have no control over the customs fees that are collected by the private company in charge of transport, which carries out the shipping and customs clearance formalities. This is the remuneration for the provision of the service, payable by the customer.
Where can I buy your products?
Our products are only available on our website www.jylor.com. At the moment, we do not have a physical store.
How do I see if my order has been successfully recorded?
You can consult your personal JYLOR account, and follow the status of your order in the order history. If you do not have a JYLOR account, or your order does not appear in the history, we advise you to check the inbox of your email address and in SPAM if your order confirmation is not there .
For any additional requests relating to your order, do not hesitate to contact our after-sales service at the following email address: sav@jylor.com
I have not received my package, what should I do?
First check with your usual post office and your neighborhood if the package has not been left in your absence.
If this is not the case, we advise you to leave a complaint with the postal services and contact our after-sales service. An investigation will be carried out by our services, the file number of your LA POSTE complaint will be useful to identify and close your file.
A product is missing from my order or is non-compliant, what should I do?
As soon as you receive your package, send photos of the condition of the package and its contents, so that we can carry out the necessary research with our Team of preparers. Contact our after-sales service without further delay at the email address: sav@jylor.com en specifying your name, first name, email address and order number. Your file will be processed as quickly as possible.
A product does not suit me / I have changed my mind I want to withdraw, what should I do?
Contact our after-sales service so that the procedure can be sent to you. You have 14 working days to withdraw, from receipt of your package. Products must be returned as is, unused. We do not apply a “satisfied or refunded” policy.
We reserve the right to refuse any packages that do not comply with our T&Cs.
How can I pay for my order?
You can pay for your order by credit card or SCALAPAY (payment in 3 installments free of charge).
